1) Information We Collect
Bridgeway Logistics LLC collects information that
is necessary to provide reliable auto transport
services, communicate with customers, comply with
applicable laws, process transactions, and improve
customer experience.
Personal Information may include:
- Full Name
- Email Address
- Phone Number
- Pickup and Delivery Address (City, State, Zip Code)
- Vehicle Details (make, model, year, VIN when necessary, condition)
- Billing and Payment Details
- Identification documents when required by law
Non-Personal/Technical Information may include:
- IP address and device information
- Browser type and operating system
- Pages viewed and time spent on our website
- Navigation and website usage information
- Cookies and similar tracking technologies
We only collect information that is reasonably
necessary, relevant, and permitted for legitimate
business purposes.
2) How We Collect Information
We may collect information through the following
methods:
-
Directly from you:
When you submit a contact form, request a quote,
book our services, communicate with us by phone,
email, or otherwise provide information to us.
-
Automatically:
Through website analytics, cookies, server logs,
and similar technologies.
-
From service providers and third parties:
Such as carriers, payment processors, insurance
providers, or other parties when necessary to
provide our services or comply with legal
requirements.
3) Use of Cookies & Tracking Technologies
Cookies and similar technologies may be used to:
- Improve website performance and functionality
- Understand website navigation and usage
- Analyze traffic and usage trends
- Improve customer experience
- Maintain secure website sessions
Customers may manage or disable cookies through
their browser settings. Disabling certain cookies
may affect some website functionality.
4) How We Use Your Information
We use personal information for legitimate business
purposes, including:
-
Providing Services:
Booking, arranging, and completing auto transport
services.
-
Customer Communication:
Sending confirmations, shipment updates,
appointment reminders, scheduling updates,
customer support messages, and delivery
notifications.
-
Account Management:
Maintaining records related to customer
inquiries, bookings, and shipments.
-
Billing:
Processing payments and preventing fraudulent
transactions.
-
Legal Compliance:
Complying with applicable federal, state, and
local laws and regulations.
-
Service Improvement:
Understanding customer and website usage to
improve our services and customer experience.
-
Optional Marketing:
Sending promotional communications only where
permitted and where the customer has provided
the appropriate consent.
We do not sell personal information to third parties.
Information may be shared with trusted service
providers only when reasonably necessary to provide
our services, process transactions, operate our
business, or comply with legal requirements.
5) Third-Party Sharing of Data
We may share necessary information with trusted
service providers and business partners that assist
us in providing our services, including:
- Licensed and insured drivers and carriers
- Payment processors and financial institutions
- Insurance companies when applicable
- IT service providers and secure hosting providers
- Other service providers necessary to complete customer requests
We do not sell, rent, or provide customer personal
information to third parties for their own
marketing purposes.
SMS and mobile information:
Mobile phone numbers and SMS opt-in or consent
information will not be sold, rented, or shared
with third parties or affiliates for their own
marketing or promotional purposes.
SMS consent information may be shared only with
service providers when reasonably necessary to
operate our messaging service, comply with legal
requirements, or deliver the communications that
the customer requested.
Our service providers are expected to protect
customer information and use it only for the
purposes for which it was provided.
6) Customer Consent & Control
By voluntarily submitting personal information,
customers authorize Bridgeway Logistics LLC to
collect and use that information for the purposes
described in this Privacy Policy.
Customers may have the ability to:
- Request access to personal information we maintain
- Request corrections or updates to their information
- Request deletion of personal information, subject to legal requirements
- Withdraw optional marketing communication consent
- Opt out of SMS messages by replying STOP
- Request SMS assistance by replying HELP
7) Data Accuracy & Responsibility
Customers are responsible for providing accurate
and complete information. Bridgeway Logistics LLC
is not responsible for delays or service issues
resulting from inaccurate, incomplete, or outdated
information provided by a customer.
8) Data Retention Policy
We retain customer information only for as long as
reasonably necessary to:
- Provide and maintain our services
- Comply with applicable laws and tax requirements
- Maintain necessary business and transaction records
- Resolve disputes and enforce agreements
When information is no longer required, we may
securely delete, anonymize, or archive it in
accordance with our retention practices and legal
obligations.
9) Security Measures
We use reasonable administrative, technical, and
organizational safeguards designed to protect
personal information from unauthorized access,
disclosure, alteration, or destruction.
- Secure data transmission where supported
- Restricted-access systems and servers
- Monitoring for unauthorized activity
- Reasonable employee and service-provider security practices
Although we take reasonable steps to protect
information, no method of electronic storage or
transmission is completely secure. We continuously
review and improve our security practices.
10) Children's Privacy
Bridgeway Logistics LLC does not knowingly collect
personal information from children under the age
of 18. If we become aware that personal information
has been collected from a child without appropriate
authorization, we will take reasonable steps to
delete the information.
11) International Data Transfers
If you access or use our services from outside the
United States, your information may be transferred
to, stored in, or processed in the United States.
By using our services, you acknowledge that data
protection laws may differ between jurisdictions.
12) Your Privacy Rights
Depending on your location, you may have additional
privacy rights under applicable laws, including
laws such as the California Consumer Privacy Act
(CCPA) or the General Data Protection Regulation
(GDPR), where applicable.
- Right to know what personal information is collected and how it is used
- Right to request access to personal information
- Right to request correction of inaccurate information
- Right to request deletion, subject to applicable legal requirements
- Right to opt out of certain data sharing or processing where applicable
- Right to object to or restrict certain processing where applicable
13) Marketing & Communication Preferences
Bridgeway Logistics LLC may communicate with
customers regarding their requested services,
including customer notifications, appointment
reminders and scheduling updates, customer support
messages, and delivery notifications.
Promotional or marketing communications will only
be sent where permitted and where the customer has
provided the appropriate consent.
If you have opted in to receive SMS messages from
Bridgeway Logistics LLC, message and data rates may
apply. Message frequency may vary.
You can reply STOP to opt out of
further SMS messages or reply HELP
for assistance.
-
Email communications may be stopped using the
unsubscribe option where available.
-
SMS communications may be stopped by replying
STOP.
-
SMS assistance is available by replying HELP.
-
Customers may also contact us directly regarding
communication preferences.
14) Dispute Handling & Resolution
If you believe your privacy rights have been
violated or have concerns regarding our handling
of your personal information, please contact us
first so that we can investigate and attempt to
resolve the matter.
Where permitted by applicable law and agreements,
unresolved disputes may be subject to mediation,
arbitration, or other appropriate legal processes.
15) Updates to This Privacy Policy
Bridgeway Logistics LLC may update this Privacy
Policy from time to time to reflect changes in
applicable laws, technology, services, or business
practices.
Any updates will be posted on this page with a
revised effective or last-updated date. Customers
are encouraged to review this Privacy Policy
periodically.
16) Contact Us
If you have questions, requests, or concerns
regarding this Privacy Policy or our handling of
personal information, please contact Bridgeway
Logistics LLC.
Phone:
+1 (713) 470-6157
Email:
info@bridgewaylogistics.com
Address:
5402 Renwick Dr Apt 902,
Houston, TX 77081, United States
